Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Crestwyn Behavioral Health Hospital to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Crestwyn Behavioral Health Hospital.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

Frequently Asked Questions

Where are you located?

Crestwyn Behavioral Health Hospital is located at 9485 Crestwyn Hills Cove in Memphis, Tennessee. Our hospital is easily accessible from several interstate highways, including I-22, I-55, and I-269, as well as TN-57. For detailed directions and an interactive map, please visit our location page.

Do you accept insurance?

Yes, we are in network with most major insurance providers, including but not limited to Medicare, Medicaid, TN Care, MS Medicaid (21 years old and younger), and AR Medicaid (21 years old and younger). A member of our team will be happy to help you review your insurance information, confirm your coverage, and ensure that you can access all benefits to which you are entitled.

How can I help a family member get into treatment?

First, if your loved one is in immediate crisis, or is at risk of harming him/herself or someone else, please seek appropriate help. Call 911, contact your local police or fire department, or call the National Suicide Prevention Lifeline at 1-800-273-8255.

For assistance in getting your loved one into treatment for substance abuse, addiction, and/or mental health concerns, please feel free to call the phone number at the top or bottom of this page, or send us a message via our contact page.

A member of our team will be happy to answer your specific questions about our programming and will give you the details that you need in order to take the most appropriate steps to help your loved one.

Do you provide a detox program?

Yes, we do provide inpatient detox services for individuals who need help ridding their bodies of addictive substances prior to fully engaging in therapy. In fact, we have a variety of medical detox protocols, so we can tailor the detox experience according to the needs of each person who receives this level of care.

What happens during inpatient treatment in your program?

The personalized nature of care at Crestwyn Behavioral Health Hospital means that no two people will have identical treatment experiences. However, depending upon your needs and the level or levels of care that you participate in, the following are among the common activities and opportunities that may be incorporated into your treatment plan:

  • Detoxification
  • Medication management
  • Individual therapy
  • Group therapy
  • Family therapy
  • Experiential therapy
  • Aftercare planning

Are my family and friends allowed to visit me when I’m in treatment?

We understand the important role that your loved ones can play in your treatment and recovery, and we encourage them to remain active, positive presences in your life while you are in our care. Visiting hours for adult patients are usually held on Thursday evenings and Sunday afternoons. For adolescent patients, visiting hours are typically on Wednesday evenings and Sunday afternoons.

Of course, schedules may change based upon various factors. A member of our admissions team will discuss visiting hours, policies, and procedures with you prior to the start of your treatment, and you will be notified of any changes that are made while you are in our care.

Do patients need spending money during treatment?

No. Throughout your time in our inpatient program, all items and services that you need will be included in your admission fee.

Will I be able to have phone calls with my loved ones?

Yes, each patient has access to the phones during non-treatment hours.

Is smoking allowed?

Yes, you may smoke in certain designated areas on our campus. However, chewing tobacco is not permitted.

What kind of meals can I expect during my treatment process?

Each day that you are participating in inpatient treatment, you will enjoy three nutritious meals (breakfast, lunch, and dinner) prepared with the freshest ingredients. We also provide snacks at various times throughout the day. Our menu varies daily, but you can expect delicious, southern-style food.

If you are receiving care in our PHP, you will be provided with lunch every day that you are in treatment. PHP participants also have the option of bringing their own lunch if they prefer.

Can you accommodate special dietary needs?

Absolutely. A member of our team will discuss your dietary needs during the intake process to ensure that we can provide you with delicious and nutritious meals while you are in treatment with us.

Can I have a private room?

Room assignments are based upon a variety of factors, including the nature and severity of the issues that a patient is experiencing. However, most people will share a room during their time in our inpatient program. Private rooms are assigned based on treatment necessity.

Do I get a refund if I am discharged by the director or decide to leave?

During your admission to Crestwyn Behavioral Health Hospital, you will review and sign our patient handbook. This handbook explains our policies and procedures, all of which have been established in order to ensure that our hospital remains a safe and supportive environment for patients, staff, and visitors.

We work diligently to ensure that all who are entrusted into our care adhere to our policies, complete our program, and achieve long-term success. Unfortunately, we realize that some patients will engage in disorderly conduct and other behaviors that can disrupt the healthy dynamic of the treatment community. Such violations may result in therapeutic discharge from the program, which will not be accompanied by a refund.

Do you offer treatment options other than inpatient care?

Yes, we offer a variety of treatment options to ensure that each person who heals with us can receive the type and level of care that is best suited to his or her unique needs.

For adults ages 18 and above, we offer a partial hospitalization program (PHP), which meets six hours a day, five days a week. Adults may also participate in our intensive outpatient program (IOP), which features three hours of treatment, three days per week.

For adolescents ages 12 to 17, we offer both a generalized intensive outpatient program (IOP) and an IOP specifically for young people who have autism spectrum disorder. Both of these adolescent IOPs feature three hours of care, three days per week, for a total of nine weekly treatment hours.

Do you provide an aftercare program?

Yes. At Crestwyn Behavioral Health Hospital, we realize that your time in our care will be just one part of your recovery experience, and our goal is to ensure that you are prepared to maintain and build upon the progress you make with us after you have returned home or transitioned to a follow-on program.

The day you enter treatment with us, we will begin your discharge planning process. Starting to prepare you for discharge so early allows us to document your progress, note any issues or concerns that arise during treatment, and identify the professional referrals and community-based resources that will best support your continued recovery.

From your first day at Crestwyn until long after you have completed our program, we are dedicated to helping you achieve and maintain true and lasting healing.

This was the best place I could have ever chosen to go get help at! Unlike other behavioral health places in the Memphis area, Crestwyn is a very nice facility staffed with the kindest and most helpful people ever!

– Former Patient