Increased Precautions We're Taking in Response to the Coronavirus
As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Crestwyn Behavioral Health Hospital to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, on-site visitation is no longer allowed at Crestwyn Behavioral Health Hospital.

  • This restriction has been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • We are offering visitation through telehealth services so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services are being vetted and may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff has received infection prevention and control training.
  • Thorough disinfection and hygiene guidance has been provided.
  • Patient care supplies such as masks and hand sanitizer are being monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit https://www.cdc.gov/coronavirus/2019-ncov/index.html

What Should You Expect While In Our Care?

Learn what to expect once your family member, friend, or loved one has been admitted to Crestwyn Behavioral Health.

Introduction to the Care Team

Upon admission to Crestwyn Behavioral Health, our care team will take time to assess new admissions and design a personalized treatment plan.

Members of the care team include, among others:

    • Mental Health Techs
    • Therapists
    • Registered nurses
    • Activity Therapists
    • Psychiatrists
    • Nurse Practitioners

Within the First Two Days

  • Your loved one will be placed on a designated unit based on their symptoms and clinical need.
  • Patients will be given the opportunity to complete a “Release of Information” which will enable the clinical team to speak with whomever is listed on the Release
  • Individuals who are listed on the “Release of Information” will be given a “Patient Code”. This Code is important to remember, as it serves as a verification tool to ensure the patients confidentiality
  • Family will receive a call within 24 hours from a Staff Member at the Hospital with an update
  • Within 48 hours Your loved one will meet with a Psychiatrist and/or Nurse Practitioner and Therapist
  • Your patient/loved one will begin engaging in various Group Therapies and medications may be administered

A Typical Day at Crestwyn

Crestwyn Behavioral Health has specific and structured daily schedules, designed to help patients recover. Schedules will include:

  • Group therapy (Psychoeducational, Processing, Mindfulness)
  • Meals (Breakfast, Lunch & Dinner) & Snacks
  • Medication Management
  • Sleep hygiene
  • Discharge Planning
  • Visitation (two times a week)

Other things to expect during your stay:

  • Your loved one will attend group sessions each day
  • Your loved one will down time — reading, journaling, TV, music, video games/x-box, and supervised outdoor space are all part of your care.
  • If, for any reason, your loved one needs medical treatment during their stay, the care team will see that they have access.
  • Safety is crucial for patients and your care team. Patients need to follow the center’s safety rules.

Discharge Process

Discharge Planning begins on Day 1. By preparing for discharge early on, we are able to document the patient’s progress, note any issues or concerns that arise during treatment, and identify the professional referrals and community-based resources that will best support continued recovery.

That being said, it is important to know that treatment at Crestwyn is based on medical necessity and is tailored to meet each patient’s needs. During the patient’s time in our care, they will work with the members of the treatment team in order to reach the patient’s personal goals. The length of stay will be determined by the progress towards achieving those goals. All decisions, including our recommendations for time in treatment, will be based upon what is best according to the patient’s specific needs.

Throughout the patient’s stay:

  • Patient’s family will receive a call to go over the Follow Up Treatment Plan—Continued Treatment after stay is imperative to Patient Success
  • In most cases, upon discharge, patients receive a prescription for medications, an appointment with an outpatient therapist, Psychiatrist and desired Primary Care Provider at the patients request

This was the best place I could have ever chosen to go get help at! Unlike other behavioral health places in the Memphis area, Crestwyn is a very nice facility staffed with the kindest and most helpful people ever!

– Former Patient